About the role: Customer Programs Manager is the essential link between Customers, Sales, Distributors, R&D, factory, external partners, and other related departments in the whole project phase from order to delivery. Customer Program Manager manages multiple stakeholders and projects simultaneously, collaborating with intercontinental cross-functional teams and B2B customers. At BYD, Project and program management team consists of a team in Shenzhen and in Europe and UK.

Reports to: Customer Program Manager - Truck is part of the PM department and reports to the CPM Manager.

Key responsibilities:

Manage truck orders delivery and the trucks in stock in Europe.
Lead the project from order to delivery in Europe and communication during several production stages, production, customer receiving, PDI and final delivery to ensure the smooth delivery of the project;
According to request, manage overseas PDI rectification work, including coordinating PDI resources, organizing PDI workshop to deliver according to the plan, managing PDI rectification costs and other activities; lead the communication and coordination of the whole process of delivery plan;
Provide bidding support, understanding market needs on delivery and following up market demands until closing;
Grasp the order demand, synchronize plan with headquarters;
Organize and plan customer satisfaction survey and problem feedback follow-up of order delivery, and assist the sales team to maintain customer relationship;
Collect and compile major customer complaints and distribute internally for resolution;
Be responsible for visiting customers regularly together with sales, understanding customer needs, and following up customer demands until closing;

Main duties:

Develop a trusted, collaborative partnership with sales, customers, distributors and PDI workshops.
Transfer in efficient way all the requests from relevant stakeholders to BYD organization.
Plan delivery key activities involving all the relevant stakeholders internal and external (customer,distributor, PDI workshop, etc.).
Be able to understand technical problems and solutions to be implemented to smooth communication between BYD and external stakeholders.
Ensure all project documentation is accurate and properly uploaded into BYD system
Project status reporting: open points tracking and risk analysis during the entire project phase
Work under time constraints to meet specific timelines and in a high pace environment.
High level of proactivity is mandatory; be able to anticipate the project risks and activities.
Work independently organizing visits on site to strengthen client relationships, pre-inspection in production sites and to supervise PDIs activities in the region.
Manage truck orders and the trucks in stock in Europe.

Requirements & competencies:

Minimum Bachelor Degree, technical background is preferred.
Proven track record in the transport or automotive industry; 5-year experience is a must.
Experience in cross-cultural management, client management and conflict management, strong sense of responsibility and ownership.
Proactive and collaborative approach to problem solving.
Strong leadership skills and creative thinking.
Excellent time management and organizational skills, ability to work under pressure.
Good command of English is essential, both written and verbal.
Able to speak, read and write in Chinese (Mandarin) is an advantage.
Computer knowledge and proficiency, including MS Office and MS Project.
Able to travel on a regular basis in whole Europe, and occasional travel to BYD offices in EU, BYD Hungary factory and China.

Nice to have skills, qualifications and experience:

Relevant experience in similar B2B sectors.
Other European language skills.
Experience with High Tech Start-up / Electric Vehicles / Alternative Energy / Batteries.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏

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