MOL Group is an integrated, international oil and gas company, headquartered in Budapest, Hungary. It is active in over 30 countries with a dynamic international workforce of 25,000 people and a track record of more than 80 years in the industry.

Why is it a great opportunity?

Are you passionate about improving customer experiences and transforming complex business processes into efficient, digital solutions? Would you like to influence customer journey development across multiple countries while working on strategic initiatives that shape the future of MOL's Downstream business?

Join us and become part of a highly skilled team driving regional process excellence, digital transformation, and customer-centric innovation. In this role, your work will directly contribute to improving competitiveness, operational efficiency, and customer satisfaction across the MOL Group.

How You will contribute?

Analyze, simplify, standardize, and digitize end-to-end Order-to-Cash (O2C) processes across MOL Group Downstream businesses to improve efficiency, process control, and customer experience.
Lead customer journey mapping initiatives and cross-functional improvement projects, identifying critical touchpoints and opportunities to create measurable business value.
Support the implementation of the Downstream (DS) Process Ownership Framework and digital transformation roadmap, ensuring continuous process improvement and operational excellence.
Coordinate development initiatives and digitalization projects, collaborating with business stakeholders, IT teams, and subsidiaries to drive strategic objectives.
Develop process standards, key performance indicators (KPIs), and performance monitoring frameworks, helping the organization measure, govern, and continuously improve customer-facing processes.

What you bring to the Team?

Educational Background: University or College degree (Bachelor's degree minimum).

Professional Experience:

2–5 years of experience in customer experience development, process mapping and process improvement, project management, or customer service roles with a strong focus on process standardization and digitalization.
Proven experience in driving process improvements and managing cross-functional initiatives.
Knowledge of customer journey management and end-to-end business process development.

Skills & Mindset:

Technical & Professional Skills

Strong knowledge of SAP.
Confident user-level knowledge of MS Office / Microsoft 365.
Strong process mapping, process development, and project coordination skills.
Excellent verbal and written communication and presentation skills in English.
Valid driving license.

Personal Competencies

Strong internal and external customer focus.
Business-oriented mindset with structured and analytical thinking.
Ability to proactively plan, prioritize, and execute actions.
Excellent collaboration and stakeholder management skills.
Strong communication and presentation capabilities.
Creative, solution-focused, and continuous improvement mindset.
Ability to work effectively in a complex, international environment.

Advantage

Experience in the oil & gas, energy, or FMCG sector.
Knowledge of customer experience digitalization and process automation initiatives.

Why join Us?

Compensation & Benefits:

Annual gross cafeteria allowance of 800,000 HUF.
Private Medicare health insurance.
Life and accident insurance.
Annual bonus equivalent to one month’s salary / Annual performance‑based bonus.
During sick leave, we provide 80% of the absence pay instead of the legally required 70%.
Unlimited mobile phone subscription for personal use.

Growth & Development:

Access to top-tier training programs, including strategic, technical, and leadership skills.
Clear horizontal and vertical career advancement opportunities across MOL Group.

Wellbeing & Culture:

Extra holidays for families & single parents or women undergoing assisted reproduction procedures (in‑vitro or insemination).
Baby starter package when the family grows.
Wellbeing programs supporting mental health, healthy nutrition, sports, and work–life balance.
Employee exclusive partner discounts.
Access to private kindergarten for employees’ children.
Back‑to‑school support for colleagues with young school‑age children.
Pre-retirement program & loyalty bonus.

If you would like to know more about MOL Group: [Mutasd]

At MOL Group, we know that our strength lies in diversity. During the selection process, we provide equal opportunities to all applicants with the appropriate qualifications and work experience, regardless of age, gender, disability, or reduced work capacity, sexual orientation, or ethnicity. At MOL Group, everyone matters.

If you have any specific needs related to your reduced work capacity at any stage of the recruitment process, please inform our recruitment team! We are happy to assist.

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