Imagine a place where startup energy meets corporate muscle. That’s us. We’re Digital Factory, the innovation engine behind MOL Group’s transformation from a traditional fuel retailer into a digital-first, customer-obsessed mobility and consumer services powerhouse.

We’re building a smarter future – powered by data and AI, driven by insights, and designed for people. From our Salesforce-powered loyalty app (hi, MOL MOVE 👋) to our ever-evolving Data Lake, we’re not just keeping up with the future – we’re building it.

About the Internship

We’re looking for an IT Operations Expert Intern to support the day-to-day operations of our key digital services, including Loyalty and Data Lake. You’ll work closely with experienced IT operations professionals, product owners, and project managers to ensure service quality, resolve issues, and maintain smooth operations.

This internship is a great opportunity to gain hands-on experience in IT service management (ITSM), learn how complex systems are operated in a multinational environment, and build your skills in tools like Salesforce, Jira, and Confluence.

Main Tasks

Support junior, medior, and senior IT Operations Experts in managing Digital Factory services
Assist in resolving IT issues according to MOL DF ITSM processes and standards
Manage and dispatch incident tickets using the ITSM tool, and follow up on resolution
Help communicate service status and updates to business stakeholders
Maintain documentation and contribute to the IT Operations Knowledge Base
Monitor service-level agreements (SLAs) and report risks or deviations
Analyze incident trends and report recurring issues to senior team members

What You’ll Learn

How complex IT systems are operated in a multinational company
Communication and coordination in a multiethnic, cross-functional environment
Hands-on experience with Salesforce and related systems
Basic admin skills in Atlassian Jira and Confluence
Exposure to ITSM processes and tools

What You’ll Bring

Ongoing education in STEM, Business, or IT
Strong interest in IT operations and digital services
Fluency in English (written and spoken)
Problem-solving mindset and attention to detail
Ability to work independently and as part of a team
Familiarity with ITIL, Salesforce, Jira, or Confluence is a plus
Strong communication and coordination skills
Curiosity, accountability, and a willingness to learn

What We Offer

Real-world experience at the region’s largest oil and energy company
A front-row seat to digital transformation in action
Exciting, hands-on projects that make a difference
A dynamic, youthful team and an agile work environment
Opportunities to grow and learn in a multinational setting

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