EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a Senior End User Support Engineer to deliver technical assistance to clients facing hardware and software challenges.

You will handle digital workplace services and office IT infrastructure, ensuring smooth operation and high client satisfaction. This role requires collaboration with cross-functional teams and proactive problem-solving. Join us to contribute your expertise in end-user technologies and lead a small support team to success.

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Responsibilities

Provide technical assistance to end users on hardware and software issues
Manage digital workplace services including endpoint devices and office IT infrastructure
Collaborate with cross-functional teams to understand support needs and resolve issues
Perform root cause analysis and develop methods to prevent recurring problems
Maintain and troubleshoot local area and wireless network performance
Oversee switch room maintenance and IT infrastructure connectivity
Use ticketing systems and remote desktop tools to track and resolve support requests
Communicate technical information clearly to non-technical users
Ensure high levels of client satisfaction through efficient and friendly service
Supervise and guide a small team of end user support engineers
Apply IT service management principles to support processes
Monitor system performance using relevant tools and automation
Manage relationships with key users and customer representatives
Promote continuous improvement in support services and workflows

Requirements

Experience of 3 or more years as a Support Engineer
Strong background in Windows endpoint administration
Experience with macOS endpoint administration
Proficiency in troubleshooting Microsoft Office applications, including Outlook and Teams
Knowledge of network basics such as DNS, proxy, VPN, remote desktop connection, LAN, WAN, and VLAN
Advanced skills in software and hardware troubleshooting
Understanding of IT service management principles
High level of ownership and responsibility
Effective communication skills
Emotional intelligence to manage client and team interactions

We offer

Dynamic, entrepreneurial corporate environment
Diverse multicultural, multi-functional, and multilingual work environment
Opportunities for personal and career growth in a progressive industry
Global scope, international projects
Widespread training and development opportunities
Unlimited access to LinkedIn learning solutions
Competitive salary and various benefits
Advanced wellbeing and CSR programs, recreation area

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