EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a Middle End-User Support Engineer to join our team, providing on-site and remote support for the Budapest office and colleagues across Hungary.

You will play a key role in maintaining the IT infrastructure and assisting clients with IT-related issues. Your work will contribute to the continuous improvement of our end-user support service. If you have a foundational understanding of hardware, software, and networking, along with troubleshooting skills, we encourage you to apply.

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Responsibilities

Collaborate with the team to support IT infrastructure in the Budapest office
Ensure that equipment, documentation, and processes are properly maintained and accessible
Assist clients with resolving IT-related problems and inquiries
Operate, maintain, upgrade, and dispose of IT assets efficiently and cost-effectively
Participate in the ongoing development and enhancement of the end-user support service
Apply ITIL or other ITSM principles to support asset management and service processes
Provide remote support for colleagues across Hungary as needed

Requirements

At least 2 years of experience in a support users or related role
Understanding of basic hardware, software, and networking principles
Novice to intermediate troubleshooting skills for operating systems, hardware, and network issues
Knowledge of asset management and IT service management concepts, such as ITIL or similar tools
Experience supporting end users in IT-related environments
Ability to work collaboratively in a team setting
Proficiency in English at an intermediate level or higher

We offer

Dynamic, entrepreneurial corporate environment
Diverse multicultural, multi-functional, and multilingual work environment
Opportunities for personal and career growth in a progressive industry
Global scope, international projects
Widespread training and development opportunities
Unlimited access to LinkedIn learning solutions
Competitive salary and various benefits
Advanced wellbeing and CSR programs, recreation area

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