MOL Group is an independent and international oil and gas company, headquartered in Budapest, Hungary. It is active in over 40 countries with a dynamic international workforce of 26,000 people and a track record of more than 100 years in the industry.

Would you like to be an important part of MOL Group?

Are you eager to work and pick up a wide range of different topics, processes and projects which involve continuous improvement? Are you keen to work closely with the Business Units and subsidiaries within Fuels Management organization in order to boost B2B Customer Experience? If yes, join the Group Order-to-Cash Process Development Team!

Currently we are looking for a

Digital Service Development Expert

SCOPE OF THE POSITION:

Create and maintain card customer service digital strategy, strategic roadmap, conduct digital developments and support market implementation.

MAIN TASKS :

Lead digital development projects from concept to execution, including business case development, go-to-market strategy, and product lifecycle management
Ensure successful product launches, business readiness, and post-launch support; intervene in local sales execution when needed to optimize product performance and margin improvement
Collaborate with local and group card sales teams, Retail, Digital Factory, and Mobility teams to identify and evaluate digital capability development opportunities across the customer journey
Prioritize initiatives based on strategic impact, complexity, and resource requirements; develop a digital strategy roadmap aligned with fleet card business goals
Monitor market trends in digital customer service and emerging technologies, identifying application opportunities within the fleet card industry. Understand digital needs, uncover pain points, and propose improvements to the digital customer journey
Track and analyse competitor strategies and digital investments, sharing insights with relevant stakeholders Gather and compare product intelligence on competing digital offerings, including pricing, specifications, and promotional strategies

EDUCATION, SKILLS, EXPERIENCE:

University degree in a relevant field
Minimum 3 years of professional experience, preferably in B2B customer service, digitalization, advanced data analytics, service design, or agile environments
Proven ability to work in international and cross-functional teams
Strong results orientation and collaboration skills
Experience with agile methodologies and tools such as DevOps or Jira
Proficiency in Office 365
Advanced English language skills (both written and spoken)

Competitive benefit package:

Gross 800.000 HUF/year cafeteria.
Private Medicare health insurance.
Cell phone – with unlimited data and calls for personal usage as well.
Life and accident insurance.
13th month salary which is payed in December every year.
Range of horizontal and vertical career advancement opportunities at a local and group level.
Participation in numerous training and talent programs (soft skills and hard skills as well).

At MOL Group, we know that our strength lies in diversity. During the selection process, we provide equal opportunities to all applicants with the appropriate qualifications and work experience, regardless of age, gender, disability, or reduced work capacity, sexual orientation, or ethnicity. At MOL Group, everyone matters.

If you have any specific needs related to your reduced work capacity at any stage of the recruitment process, please inform our recruitment team! We are happy to assist.

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