ESG Manager (Customer Relations)

Your responsibilities

• Act as the central ESG interface for customer inquiries, audits, RFQs, and sustainability platforms (e.g. EcoVadis, NQC, CDP)
• Consolidate and harmonize BU inputs to ensure consistent, accurate, and timely responses to customer requests
• Maintain a central library of validated ESG statements, answers, and certificates for cross-BU use
• Coordinate customer-facing ESG documents, including sustainability self-assessments, code of conduct confirmations, and PCF responses
• Translate customer-specific ESG expectations into internal requirements and align implementation responsibilities with central and BU teams
• Support ESG-related elements of tender processes, business development opportunities, and sales enablement materials
• Monitor evolving customer sustainability expectations (e.g. Scope 3, due diligence, circularity) and derive implications for internal teams
• Collaborate with ESG domain experts (e.g. Supply Chain, Energy & Environment, PCF) to ensure technically sound and compliant responses
• Facilitate customer audits and workshops related to ESG performance and data transparency
• Align communication formats and processes with central functions (e.g. Communications, Legal, Sales, Compliance) to ensure consistency
• Consistency, accuracy, and completeness of ESG responses across all customer channels and touchpoints
• Central coordination of BU-overarching ESG documentation and platform data
• Enablement of sales and technical teams to respond appropriately to ESG-related customer needs
• Risk mitigation by ensuring only validated, audit-proof information is externally disclosed
• Monitoring of customer ESG trends and translation into internal readiness measures

Your profile

• 58 years of relevant professional experience, including at least 3 years in ESG-related roles (e.g. sustainability, environmental management, carbon accounting, process/project management, customer-facing ESG).
• Bachelor’s and/or Master’s degree in Environmental Science, Sustainability, Engineering, Business Administration, or a closely related field
• Relevant certifications may boost credibility for technical and leadership responsibilities
• Experience in customer-facing ESG roles or direct involvement in customer audits, RFQs, or questionnaires
• Ability to consolidate input from multiple BUs into a unified ESG narrative
• Understanding of customer expectations and how ESG performance is positioned in industrial sales contexts

Your benefits

• A modern office in the 11th district is waiting for you to support your creativity with fun community places, cafe rooms, an own cinema and a skybar
• We support you with flexible working hours and home office opportunity
• Competitive salary and wide range of other benefits (cafeteria & bonus) are provided to you
• You can be part of a successful and growing company in the field of technology
• You can learn new languages in small groups, selecting from 5 languages
• We organize leisure time activities (board games, sport activities)

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