Be part of our journey as we transform MOL Group’s Consumer Services from a traditional fuel retailer to a cutting-edge, digitally driven consumer goods and mobility services provider. As part of MOL Group’s 2030 - Enter Tomorrow strategy, our mission is to lead the market in Central Europe through innovative digital transformation.

At Digital Factory, we harness the power of data to drive business decisions by building a comprehensive Data Lake and developing advanced analytics solutions in forecasting, category management, pricing, and workforce optimization. We're also revolutionizing customer experience with MOL MOVE, our new digital, app-first loyalty rewards program on the Salesforce platform, designed to personalize and enhance convenience for our customers.

A key pillar of the digital transformation is the digital loyalty rewards program which serves as the major tool for direct customer communication, creates increased loyalty of our customers, enables value management through general and segmented offering and promotions towards the end-users and acts as a platform of integrated additional services (MOL and 3rd party also).

About the Role

We are looking to hire an experienced and passionate Product Owner to join Digital Factory. The Product Owner is responsible for defining and implementing our strategy of rewarding and personalization during

implementation of digital Rewards program across the countries where MOL Group operates and
development of capabilities of the digital Rewards program

with strong focus on creation of customer journeys throughout the entire program scheme taking into consideration worldwide trends in the loyalty business, system capabilities, customer data, market specifics and general business targets of the company and local subsidiaries.

Main Responsibilities

Contribute to the development and execution of the personalization roadmap, in alignment with the company's overall business objectives and customer experience goals.
Drive the discovery and definition of loyalty and personalization features, functionalities, and user experience, ensuring alignment with customer needs, business goals, and technical feasibility.
Establish and maintain relationships with key stakeholders, including Group and Local marketing, technology, customer support teams, and external vendors.
Define how to measure progress and impact (KPIs) and monitor results (analytics based) of owned products.
Continuously analyze the impact of loyalty and personalization features, define new features and improvements accordingly and prioritize them based on strategic importance, customer impact, and technical feasibility.
Lead the development and maintenance of given product features or enhancements according to the roadmap, considering market trends, business objectives, and customer feedback, while effectively prioritizing features and initiatives.
Facilitate MVP approach and run pilots if necessary.
Oversee the creation and management of a detailed product backlog, ensuring that user stories, acceptance criteria, and prioritization are well-defined and regularly updated.
Lead the clear and concise requirement generation towards the development and other technology teams.
Analyze market trends, competitive landscape (incl. industry trends, emerging technologies, and best practices related to loyalty programs), and customer feedback to identify opportunities for rewards program enhancement, optimization, and innovation.
Lead regular meetings, demos, and status updates to keep stakeholders informed about the program's progress, solicit feedback, and address any concerns.
Be an internal advocate for the Digital Future of MOL (act as an influencer in for example applying design thinking, data driven decision making, etc.).
Develop knowledge of Salesforce CRM, Marketing Cloud, Loyalty and Data Cloud in order to be able to support seamless work in later phases of operating the Rewards program.

About Your Experience and Skills

Education
Bachelor’s degree; Master’s degree is a plus
Specialization in Business / Marketing or related field
Experience
Min. 3 years of experience in a related field, preferably Loyalty / Rewards experience in Product owner role, preferably in Retail and with experience in personalisation and/or UX design.
Successful examples of leading projects in Agile process.
Applied use of design thinking, or customer-oriented deliveries is a plus.
Professional competencies
Expertise in product ownership and management within customer loyalty and digital product domains.
Expertise in product management, including detailed business requirement formulation.
In-depth understanding of loyalty programs, customer data and consumer research.
Proven experience in personalization, enhancing customer engagement and retention.
Strong knowledge of Agile principles and processes.
Successful track record in project participation and cross-functional cooperation.
Structured thinker with excellent analytical, problem-solving, and interpersonal skills.
Experience leading cross-border, multicultural product and development teams.
Strong business acumen, aligning product strategies with business goals.
Proficiency in task management tools (e.g. Jira or similar).
Experience with Salesforce technology, including Marketing Cloud and Service Cloud.
Good individual / interpersonal management skills with structural thinking and analysis approach.
Experience in working with Salesforce technology (Marketing Cloud, Service Cloud)
Professional use of MS Office (including strong experience with PowerPoint).
Soft Skills
Results-oriented, able to work independently and thrive in a fast-paced environment while managing multiple tasks.
Demonstrated ability to prioritize, multi-task, work under pressure and meet deadlines.
Customer centric approach with a strong focus on delivering value.
Capability to oversee and drive strategy creation.
Strong attention to detail and commitment to delivering high-quality work.
Proactive mindset with a positive attitude and a strong sense of ownership, and team mentality.
Strong written and verbal communication skills in English for cross-functional collaboration.
Growth mindset with a passion for continuous learning, adapting, and staying updated on industry trends and best practices
Solution-driven and accountable.
Openness to work with different cultures across CEE.

What We Offer

Work with an advanced and innovative tech stack.
Collaborate with multinational teams and projects across the CEE region.
Enjoy tremendous opportunities for continuous learning and growth in a fast-paced, agile environment.
Explore versatile career paths in a dynamically growing international organization at Local and Group level.
Gain cross-industry experience through our expanding portfolio of businesses (both within and beyond MOL Group).
Be part of a supportive and inclusive workplace that values innovation and creativity.
Enjoy a hybrid work model: two days of home office and three days at the beautiful MOL Campus.
Access Medicover health insurance and an extensive benefit package, including an annual bonus and maximalized fringe benefits.
Participate in regular team outings and MOL family events.

How to apply?

If you wish to form the future with us, please submit your applications via our career site: [Mutasd]

Main Recruitment Steps

Initial call: You will be contacted by MOL Recruitment via phone for a short chat.
Interview: You can expect two or a maximum of three interview rounds, where you can meet your direct manager, some experts from the team, ask your questions and present your skills and career path. We always make sure you receive timely feedback after each round.
Case study: You will either receive a take-home assignment after the first interview or be asked to solve a business problem on the spot at one of the interviews.

If you would like to know more about Digital Factory: digitalfactory.info

Meet your Hiring Manager: Márton Takács ([Mutasd]Ã¡rton-takÃ¡cs-47658786/

At MOL Group, we know that our strength lies in diversity. During the selection process, we provide equal opportunities to all applicants with the appropriate qualifications and work experience, regardless of age, gender, disability, or reduced work capacity, sexual orientation, or ethnicity. At MOL Group, everyone matters.

If you have any specific needs related to your reduced work capacity at any stage of the recruitment process, please inform our recruitment team! We are happy to assist.

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