As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp’s customers & products (C&P) business area is setting up a business and technology center (BTC) in Budapest, Hungary. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, using technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC.

Join our C&P Team and advance your career as a

Customer Excellence Senior Specialist - Spanish speaking

Aviation's vision is to be the fuel and services partner of choice for their customer. We are on a journey to transform our business to become more customer centric, higher performing and to play a key role in bp's net zero ambition.

In this role You will:

Identify and drive continuous improvement to enable improvements in customer experience and Aviation efficiency.
Completes front office pre-sale customer activities, including bulk ordering and specific account support etc.
Completes post sales activities, including tax and fee administration, supporting dispute management, transaction error handling etc.
Be a subject matter expert in the end-to-end customer journey, supporting issue resolution and project implementation through providing process and systems input.
Act as an SME for complex deals to support margin growth with agreed customers.
You will be working closely with BTC, global customer excellence teams, 247 team, Pricing Unit and various other collaborators to support and optimize ways of working and workload where required.
Partners can include teams across the organization including sales, legal, tax, airports, back-office and technical teams but can also be external parties.
Different shift patterns will be available within the team - 5am-2pm, 8am-5pm and 2pm-11pm.

What You will need to be successful:

Fluency in English AND Spanish
Bachelor degree and / or equivalent experience with a successful track record in process excellence or similar supporting roles.
Strong interpersonal and communication skills with the ability to build relationships and influence at all levels.
Proven experience in analyzing and developing complex processes and an ability to successfully articulate these to the customer and internal colleagues
Ability to demonstrate strong cross- cultural relationship building skills.
Good knowledge of the aviation business, compliance and tax rules across countries is preferable.
Data and systems knowledge including good understanding or experience of SAP.
Commercial competence.
Understanding finance preferred.
Understanding agile methodology an advantage.

At bp, we provide the following environment & benefits to you:

Different bonus opportunities based on performance, wide range of cafeteria elements
Life & health insurance, medical care package
Flexible working schedule: home office up to 3 days / week, based on team agreement
Opportunity to build up long term career path and develop your skills with wide range of learning options
Family friendly workplace e.g.: Extended parental leave, Mother-baby room
Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
Possibility to join our social communities and networks
Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Channel Management, Customer promise execution, Customer Segmentation, Customer Service Design, Delivers an effortless customer experience, Demand Management, Digital fluency, Internal alignment, Negotiating value, Offer and product knowledge, Operational pricing, Sales forecasting/demand planning, Sector, market, customer and competitor understanding, Using insights dashboards

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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