Vodafone Group Financial Controlling and Operations is as part of lean HQ accountable for the financial accounting for the Vodafone Group and its local markets. The function relies on CSO finance processes and local markets for accounting inputs towards their deliveries as well as on CIS and IO for all existing and new system & process enablements. The Finance Service Business Partner team as part of the Group Financial Processes department is responsible to coordinate and collaborate with the other functions to ensure compliant, correct and complete inputs are received that facilitate the creation of our Group Financial Reporting.

Your role in a nutshell:

As a finance service business partner, you will oversee CSO (FinOps, IO and CIS) services to ensure that business needs are being met. You are responsible for the overall accountability of Group Finance business requirements. Being a service business partner, you play an essential role by providing oversight on Corporate IT, IO services and non-R2R process performance delivered by CSO.

What you’ll do:

Define, implement and manage the framework for the effective oversight CSO performance through FinOps process health measures
Determine KPI targets to ensure strategic delivery is being under taken within Lean HQ, and that it is supported by the correct performance measures and reporting systems. Lead and accountable for the target setting process to drive operational performance.
Understand external leading practice for Finance processes and craft performance measures to bring in line with best practice.
Collaborate with the Lean HQ R2R, Group Reporting and Controls teams to ensure their requirements and issues are addressed and resolved as part of the governance meetings and operating model
Acting as a point of escalation for complex issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
Collaborate with customer-facing organizations to ensure the delivery of transformation initiatives that enhance the customer journey.
Foster a customer-centric culture within the organization, emphasizing empathy, professionalism, and effective problem-solving.
Collaborate with other departments to develop and implement strategies to achieve business objectives.
Report on service performance to senior management, including status updates, risks, issues, key metrics, and improvement initiatives.

Key accountabilities and decision ownership:

Develop and deliver the Lean HQ process health framework and associated governance model.
Develop and Facilitate the reporting of the performance framework and associated governance model.
Agreeing appropriately designed measures of baseline health for all processes
Drive & develop on the process health targets to ensure accounting compliance and quality input to R2R.
Design and performance of investigations into breakdowns in process and drive assessment/design of appropriate remediations.
Delivery of appropriate measures together with relevant automations for data collection

What you’ll bring to the team:

Core competencies, knowledge and experience:

Experience across multiple financial processes
A working knowledge of accounting standards and the telecoms market
Strong communication skills (written, oral and presentation) to summarise and explain complex issues to a variety of audiences
Change management leadership
Partnership and ecosystem building experience
Skills and leadership competencies for people relations, negotiation, decision making, and problem solving including conflict management
Stakeholder management and ability to influence senior stakeholders (E band and above)

Must have technical / professional qualifications:

Bachelor Degree or sufficient work experience in Economics, Finance or IT
Global Process Roadmap experience
System Project Management skills
Excellent use of specific tools – Power Point, Work, Excel, SharePoint
Specific Change and or Project Management certification

In return we provide you with:

A dynamic environment where innovative ideas are always welcome
A collaborative community where your professional goals and work are supported by a diverse team
Access to internal trainings through Vodafone University and external trainings via other providers
A supportive internal coaching and mentoring culture
Opportunities to participate in company activities and Vodafone Foundation events
Corporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited voice, text message, and data within the EU)
Cafeteria package
Private Medical Services
Employee Assistance Program to support your wellbeing and mental health
Life and accident insurance
You can work remotely overseas for 20 days a year
16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
You and your family members can enjoy several discounts from our partners
You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What you need to know about us
We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.

#movewithus #_VOIS #VOISHU #LI-Hybrid

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

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